1 Comment

1. 

   Hattie Samuels on June 24, 2005 at 8:12 am

   Here is a story/experience for
   your restaurant section:
   Hold that Pizza or throw it? – Double Dave’s is Double Trouble…
   I would like to send in our story of the horrible
   encounter and service we received at the Double Dave’s
   Pizzaworks on 2431 Bay Area Blvd, Houston, Texas
   (Clear Lake Area) today, 6/23/05. My 2 children and I
   went to pick my husband up from work to take him to
   lunch. We were all craving pizza and decided to go to
   the Double Dave’s Pizzaworks on Bay Area. During
   lunchtime at Double Dave’s they serve a buffet lunch
   of pizza or usually you can just order your own pizza,
   which is what we have done in the past. Well on the
   this day we received horrible service. My husband
   goes to the food bar to place our order – there was an
   older lady taking orders. He asked her for 2 of the 1
   trip salads = $2.50 each, 2 cokes = $1.50 each, 2
   waters, and 1 cheese pizza = $14.99. That seemed easy
   right??? wrong…the lady did NOT know how to put in
   that order – she was totally confused and said we have
   get the buffet pizzas. We told her we did not want
   the buffet as our kids ONLY eat the cheese pizzas and
   no cheese pizzas were on the buffet. You
   wouldn’t think this would be a problem for a pizza
   house. But you cannot obviously order a regular pizza
   here anymore. She then called the owner over and he
   was very irritated and quickly snapped at us for
   wanting to order a pizza and not taking what was
   provided on the buffet, (which isn’t anything we
   wanted to begin with). They should have a sign that
   says we ONLY have buffet, you cannot order a pizza
   here. The man then proceeded to ring up 1 all you can
   eat salad = $3.50 and 2 cokes, 2 waters, and the
   $14.99 pizza then immediately and rudely walked
   off…my husband called out to him several times
   saying “Sir, I do not want the $3.50 salad – I need 2
   of the 1 trip salads” but was ignored and the clerk
   lady that was very incompetent then argued, “well you
   got your salad.” My husband then tried to explain to
   her that he did not want the $3.50 all you can eat
   salad but need 2 of the $2.50 salads…I know this
   sounds petty and it is as this gets unbelievable. She
   then hands my husband 2 salad plates, 4 pizza plates,
   2 coke cups and 2 water cups – so he thinks maybe she
   finally understood…right? WRONG – my husband and I
   both go up to get our salads and cokes and the kids
   waters and sit down to eat our salads, when the old
   lady from the register walks over and takes my
   husband’s salad away from him and loudly exclaims “you
   did NOT pay for that salad, but you only paid for 1
   salad!” in front of the whole restaurant and our
   children. We then, terribly embarrassed, got up and
   went to speak to the owner and tried to explain our
   situation. I was very ANGRY by this point and had
   lost my appetite and wanted no more to do with that
   place, asked for a credit, and told them we would
   gladly pay the extra 0.50 cents for the difference in
   the salads that they mishandled in the first place.
   The owner was very rude and said we have to take the
   pizza as it now coming out of the oven. My kids and I
   walked out and my husband came out with the pizza in a
   to go box – we put it in the trash bin outside that
   pizza place. I then called on my cell phone inside
   and told them “Thank you for ruining our family
   luncheon and cannot believe they would treat customers
   in this manner.” The manager was extremely rude and
   arrogant (once again) and said “I don’t see the big
   deal!” I then asked to speak to the owner, Dennis
   Johnson and he was also very rude and kept saying “ask
   your husband what he ordered, what is on the ticket?”
   (Basically calling customers liars!) My husband then
   tried to explain again to him that he tried to rectify
   the situation but the old lady was too incompetent to
   take the order correctly and did not understand what I
   was asking for. My husband also tried to make him
   understand that she couldn’t even put the pizza order
   in right and had to interrupt him to come put in the
   order. But to no avail owner did not care that he
   just lost customers over this 0.50 difference that his
   incompetent employee did not know how to compute. We
   called our credit card company to get a breakdown of
   what was actually ordered as the clerk did not even
   give us a detailed receipt of what was ordered – we
   were only given the credit card receipt that shows how
   much we were charged. We told the representative at
   our credit card company the story and she could not
   believe it either. Yes, the clerk did charge for 1
   all you eat salad at $3.50 and 2 cokes and 2 waters
   and 1 pizza at $14.99, but when you ask for 2 salads
   at $2.50 – what is so difficult about that? My kids
   were also very upset and asked why these people were
   being so ugly to us? And all I could say is “there
   are a lot of mean people in this world that don’t
   always do what is right. You have to try to be better
   then them.” We were given no kind of apology but were
   talked to very rudely and offensively. The tone and
   actions clearly state the customer is not important at
   the Double Daves Pizzaworks on 2431 Bay Area Blvd.
   Their motto is “We’re always rolling!” that is the
   truth – rolling out with horrible customer service!
   And over a $.50 difference in a transaction shows the
   where their mentality lies. I think it should be made
   known to the general public do NOT go to Double Daves
   for Pizza in Clear Lake – all you will get is DOUBLE
   TALK!
   Thank you for taking to time to hear our encounter.
   We appreciate your help.
   Sincerely,
   Very Upset, to NEVER return, patron.
   Hattie Samuels & Family